At Supply Chef, we stand behind the products we sell and want you to feel confident ordering from us. Our goal is simple: if we make a mistake, we’ll make it right.
We also understand that customers occasionally order the wrong product or no longer need an item. The following policy explains how returns, replacements, refunds, and our 365-Day Quality Guarantee are handled.
If Supply Chef ships an item different from what you ordered, please contact us as soon as possible.
We will provide a prepaid return label and, at your choice:
When a return is required, we may ask that the incorrect product be returned before a refund is issued.
There are no restocking fees or return shipping charges when the return is the result of an error by Supply Chef.
Most standard products may be returned within 30 days of delivery when the return is not the result of an error by Supply Chef.
This includes situations such as:
To qualify for a return, products must be unused, unopened, and in their original packaging and in resalable condition.
Approved standard returns are subject to a 30% restocking fee.
Customers are responsible for the cost of returning the merchandise to Supply Chef.
Supply Chef is proud to offer free shipping on qualifying orders. However, “free shipping” means that Supply Chef pays the shipping cost on behalf of the customer.
For customer-initiated returns that are not the result of an error by Supply Chef, the actual original shipping cost incurred by Supply Chef may be deducted from the refund, in addition to any applicable restocking fee.
Return shipping costs are also the responsibility of the customer.
Original and return shipping charges will not be deducted when a return is necessary because Supply Chef shipped an incorrect, damaged, or defective product.
If your order arrives damaged, please contact us within 5 business days of delivery whenever possible.
Please include:
Please retain the product and original packaging while we review the claim, as the shipping carrier may require them.
Once reviewed, Supply Chef may replace the damaged merchandise or issue a refund at no additional cost to you.
Our 365-Day Quality Guarantee applies to product quality and manufacturing defects. It is separate from our 30-day standard return policy.
If a Supply Chef product develops or is discovered to have a manufacturing or quality defect within 365 days of purchase, please contact us so we can review the issue.
Depending on the circumstances, Supply Chef may provide a replacement, account credit, or refund.
The 365-Day Quality Guarantee does not cover:
We may request photographs, product samples, lot information, or other reasonable documentation to evaluate a quality claim.
Because commercial and bulk purchases are often ordered specifically for a customer’s needs, bulk, wholesale, special-order, custom-quoted, and volume-discounted purchases are considered final sale unless otherwise agreed to in writing prior to purchase.
This includes products purchased under individually negotiated pricing, purchase orders, wholesale agreements, or other special pricing arrangements.
Final-sale status does not prevent a customer from making a valid claim involving merchandise that:
Supply Chef will work with the customer to resolve these situations appropriately.
All approved returns must be received in new, unused, and resalable condition with the original packaging.
Products that have been opened, used, altered, damaged after delivery, written on, improperly stored, or returned without their original packaging may be refused or may receive a reduced refund based on their condition.
Please package returns carefully. Customers are responsible for merchandise damaged during return shipping when using their own shipping method.
Once an approved return is received and inspected, we will process the applicable refund as quickly as possible.
Refunds are normally issued to the original payment method used for the purchase.
Please allow approximately 5–7 business days after a refund has been processed for it to appear on your bank or credit card account. Processing times may vary depending on your financial institution.
Applicable restocking fees, original shipping costs, return shipping costs, or other deductions permitted under this policy will be deducted from the refund.
Please contact Supply Chef before returning any merchandise.
Products returned without prior authorization may be refused, returned to the sender, or experience significant delays in processing.
When contacting us, please provide your order number and a brief explanation of the reason for the return.
To request a return, report a damaged shipment, or submit a quality claim, please contact:
Supply Chef
Email: orders@supplychef.com
Phone: 503-941-0211
Our team will review your request and provide instructions for the next steps.
Our Commitment
We appreciate your business and understand that dependable supplies are important to your operation. When an issue is caused by us or by the quality of one of our products, we will work to make it right. When a return is requested for other reasons, we will handle it fairly and consistently under the terms above.